Workforce Engagement Management

Hello -

For the past few months, we have been seeing evals assigned to evaluators that do not match the Policy that is in effect. Any ideas why this is happening or how to stop it? Thanks!

#Recording,Policies
#CoachingandLearning
#Notifications/Alerts
#QualityEvaluations
#Routing
#Other/Not Sure

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Amber Krueger
Ultimus Fund Solutions, LLC
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Hi Amber,

I have checked with a couple of folks and they recommend you raise a case through Product Support so they can investigate the issue for you.

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Tracy
Genesys
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Hi Amber,

As Tracy mentioned, it would be best if you can raise a case with Care on this so they can get more details to investigate.

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Herrick Mai
Genesys - Employees
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A case has been opened. THanks!

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Amber Krueger
Ultimus Fund Solutions, LLC
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Original Message:
Sent: 02-20-2024 09:15
From: Herrick Mai
Subject: Evals assigned in error

Hi Amber,

As Tracy mentioned, it would be best if you can raise a case with Care on this so they can get more details to investigate.

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Herrick Mai
Genesys - Employees
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Great Amber, can you please keep us updated with the outcome?

Thank you

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Tracy
Genesys
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Original Message:
Sent: 02-20-2024 09:33
From: Amber Krueger
Subject: Evals assigned in error

A case has been opened. THanks!

------------------------------
Amber Krueger
Ultimus Fund Solutions, LLC
------------------------------


Original Message:
Sent: 02-20-2024 09:15
From: Herrick Mai
Subject: Evals assigned in error

Hi Amber,

As Tracy mentioned, it would be best if you can raise a case with Care on this so they can get more details to investigate.

------------------------------
Herrick Mai
Genesys - Employees