Original Message:
Sent: 02-20-2024 09:33
From: Amber Krueger
Subject: Evals assigned in error
A case has been opened. THanks!
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Amber Krueger
Ultimus Fund Solutions, LLC
Original Message:
Sent: 02-20-2024 09:15
From: Herrick Mai
Subject: Evals assigned in error
Hi Amber,
As Tracy mentioned, it would be best if you can raise a case with Care on this so they can get more details to investigate.
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Herrick Mai
Genesys - Employees
Original Message:
Sent: 02-18-2024 11:37
From: Amber Krueger
Subject: Evals assigned in error
Hello -
For the past few months, we have been seeing evals assigned to evaluators that do not match the Policy that is in effect. Any ideas why this is happening or how to stop it? Thanks!
#Interaction/ScreenRecording
#Learning/Coaching
#Notifications/Alerts
#QualityManagement
#Routing
#Other/NotSure
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Amber Krueger
Ultimus Fund Solutions, LLC
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