Workforce Engagement Management

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  • 1.  Evals assigned in error

    Posted 02-18-2024 11:38

    Hello -

    For the past few months, we have been seeing evals assigned to evaluators that do not match the Policy that is in effect. Any ideas why this is happening or how to stop it? Thanks!


    #Interaction/ScreenRecording
    #Learning/Coaching
    #Notifications/Alerts
    #QualityManagement
    #Routing
    #Other/NotSure

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    Amber Krueger
    Ultimus Fund Solutions, LLC
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  • 2.  RE: Evals assigned in error

    GENESYS
    Posted 02-19-2024 10:19

    Hi Amber,

    I have checked with a couple of folks and they recommend you raise a case through Product Support so they can investigate the issue for you.



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    Tracy
    Genesys
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  • 3.  RE: Evals assigned in error

    GENESYS
    Posted 02-20-2024 09:16
    Edited by Tracy Vickers 02-20-2024 09:23

    Hi Amber,

    As Tracy mentioned, it would be best if you can raise a case with Care on this so they can get more details to investigate.



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    Herrick Mai
    Genesys - Employees
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  • 4.  RE: Evals assigned in error

    Posted 02-20-2024 09:33

    A case has been opened. THanks!



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    Amber Krueger
    Ultimus Fund Solutions, LLC
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  • 5.  RE: Evals assigned in error

    GENESYS
    Posted 02-20-2024 11:20
    Edited by Tracy Vickers 02-20-2024 11:20

    Great Amber, can you please keep us updated with the outcome?

    Thank you



    ------------------------------
    Tracy
    Genesys
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