Genesys Cloud - Main

Is ist possible to evaluate schedules within architect flow? 
Example:
Call enter the IVR, which has specific schedules for Office Hours and Holiday.
After selecting the appropriate topic, the call is transferred to a queue. However, before executing the transfer, we would need to evaluate the office hours schedule for that specific queue.

Would that be possible or would I have to transfer the call to a specific internal number, that has its own schedules configured?

Thanks
Chris

Currently schedule evaluation is done prior to transferring to a flow. In flow schedule evaluation is on the roadmap and depending on competing priorities we hope to get this done in 2018.

------------------------------
Rebecca Owens
PureCloud Self-Service Product Manager
Genesys
------------------------------

Original Message:
Sent: 07-17-2018 08:18
From: Christian Sax
Subject: Evaluate Schedules within Architect Flow

Is ist possible to evaluate schedules within architect flow?
Example:
Call enter the IVR, which has specific schedules for Office Hours and Holiday.
After selecting the appropriate topic, the call is transferred to a queue. However, before executing the transfer, we would need to evaluate the office hours schedule for that specific queue.

Would that be possible or would I have to transfer the call to a specific internal number, that has its own schedules configured?

Thanks
Chris

@Rebecca Owens Is in flow schedule evaluation for the voice channel Planned for Q1 2019?

------------------------------
Joel Hellman
Hi3G
------------------------------

Original Message:
Sent: 07-17-2018 10:46
From: Rebecca Owens
Subject: Evaluate Schedules within Architect Flow

Currently schedule evaluation is done prior to transferring to a flow. In flow schedule evaluation is on the roadmap and depending on competing priorities we hope to get this done in 2018.

------------------------------
Rebecca Owens
PureCloud Self-Service Product Manager
Genesys

Original Message:
Sent: 07-17-2018 08:18
From: Christian Sax
Subject: Evaluate Schedules within Architect Flow

Is ist possible to evaluate schedules within architect flow?
Example:
Call enter the IVR, which has specific schedules for Office Hours and Holiday.
After selecting the appropriate topic, the call is transferred to a queue. However, before executing the transfer, we would need to evaluate the office hours schedule for that specific queue.

Would that be possible or would I have to transfer the call to a specific internal number, that has its own schedules configured?

Thanks
Chris

@Joel Hellman Unfortunately in the end we prioritized other features over in flow schedule evaluation and this is not currently in progress. We hope to get to it by the end of the year but as always these plans are subject to change.

------------------------------
Rebecca Owens
PureCloud Self-Service Product Manager
Genesys - Employees
------------------------------

Original Message:
Sent: 01-12-2019 01:22
From: Joel Hellman
Subject: Evaluate Schedules within Architect Flow

@Rebecca Owens Is in flow schedule evaluation for the voice channel Planned for Q1 2019?

------------------------------
Joel Hellman
Hi3G

Original Message:
Sent: 07-17-2018 10:46
From: Rebecca Owens
Subject: Evaluate Schedules within Architect Flow

Currently schedule evaluation is done prior to transferring to a flow. In flow schedule evaluation is on the roadmap and depending on competing priorities we hope to get this done in 2018.

------------------------------
Rebecca Owens
PureCloud Self-Service Product Manager
Genesys

Original Message:
Sent: 07-17-2018 08:18
From: Christian Sax
Subject: Evaluate Schedules within Architect Flow

Is ist possible to evaluate schedules within architect flow?
Example:
Call enter the IVR, which has specific schedules for Office Hours and Holiday.
After selecting the appropriate topic, the call is transferred to a queue. However, before executing the transfer, we would need to evaluate the office hours schedule for that specific queue.

Would that be possible or would I have to transfer the call to a specific internal number, that has its own schedules configured?

Thanks
Chris

Alright. Thanks for letting me know.

------------------------------
Joel Hellman
Hi3G
------------------------------

Original Message:
Sent: 01-14-2019 09:34
From: Rebecca Owens
Subject: Evaluate Schedules within Architect Flow

@Joel Hellman Unfortunately in the end we prioritized other features over in flow schedule evaluation and this is not currently in progress. We hope to get to it by the end of the year but as always these plans are subject to change.

------------------------------
Rebecca Owens
PureCloud Self-Service Product Manager
Genesys - Employees

Original Message:
Sent: 01-12-2019 01:22
From: Joel Hellman
Subject: Evaluate Schedules within Architect Flow

@Rebecca Owens Is in flow schedule evaluation for the voice channel Planned for Q1 2019?

------------------------------
Joel Hellman
Hi3G

Original Message:
Sent: 07-17-2018 10:46
From: Rebecca Owens
Subject: Evaluate Schedules within Architect Flow

Currently schedule evaluation is done prior to transferring to a flow. In flow schedule evaluation is on the roadmap and depending on competing priorities we hope to get this done in 2018.

------------------------------
Rebecca Owens
PureCloud Self-Service Product Manager
Genesys

Original Message:
Sent: 07-17-2018 08:18
From: Christian Sax
Subject: Evaluate Schedules within Architect Flow

Is ist possible to evaluate schedules within architect flow?
Example:
Call enter the IVR, which has specific schedules for Office Hours and Holiday.
After selecting the appropriate topic, the call is transferred to a queue. However, before executing the transfer, we would need to evaluate the office hours schedule for that specific queue.

Would that be possible or would I have to transfer the call to a specific internal number, that has its own schedules configured?

Thanks
Chris

Hi,

Is there any update on this?
Can we expect it for Q2 or Q3?

Best,
Vasco

------------------------------
Vasco Taveira
HelloFresh
------------------------------

Original Message:
Sent: 01-14-2019 09:34
From: Rebecca Rebecca Owens
Subject: Evaluate Schedules within Architect Flow

@Joel Hellman Unfortunately in the end we prioritized other features over in flow schedule evaluation and this is not currently in progress. We hope to get to it by the end of the year but as always these plans are subject to change.

------------------------------
Rebecca Owens
PureCloud Self-Service Product Manager
Genesys - Employees

Original Message:
Sent: 01-12-2019 01:22
From: Joel Hellman
Subject: Evaluate Schedules within Architect Flow

@Rebecca Owens Is in flow schedule evaluation for the voice channel Planned for Q1 2019?

------------------------------
Joel Hellman
Hi3G

Original Message:
Sent: 07-17-2018 10:46
From: Rebecca Owens
Subject: Evaluate Schedules within Architect Flow

Currently schedule evaluation is done prior to transferring to a flow. In flow schedule evaluation is on the roadmap and depending on competing priorities we hope to get this done in 2018.

------------------------------
Rebecca Owens
PureCloud Self-Service Product Manager
Genesys

Original Message:
Sent: 07-17-2018 08:18
From: Christian Sax
Subject: Evaluate Schedules within Architect Flow

Is ist possible to evaluate schedules within architect flow?
Example:
Call enter the IVR, which has specific schedules for Office Hours and Holiday.
After selecting the appropriate topic, the call is transferred to a queue. However, before executing the transfer, we would need to evaluate the office hours schedule for that specific queue.

Would that be possible or would I have to transfer the call to a specific internal number, that has its own schedules configured?

Thanks
Chris