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  • 1.  Evaluation API

    Posted yesterday

    Hi everyone,

    I'm trying to extract aggregated evaluation results per individual question via API.

    What I've done so far:

    • I successfully used
      POST /api/v2/analytics/evaluations/aggregates/query

    • However, this endpoint only returns overall scores - not question-level data.

    My goal is to:

    • Retrieve scores per question

    • Aggregate them (e.g., average score per question over a given interval)

    • Export the data to Excel

    The challenge:

    • I cannot find any API endpoint that returns aggregated results per question.

    • I also cannot identify where to retrieve the question-specific ID in a way that allows aggregation across evaluations.

    Questions:

    1. Is there any API endpoint that supports aggregation per question directly?

    2. If not. where can I reliably retrieve the question IDs for a form (so I can map question text to questionId)?

    Thank you!


    #PlatformAPI

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    Andreas Dyrhauge
    na
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  • 2.  RE: Evaluation API

    Posted 19 hours ago

    Greetings Andreas!

    Check out this thread to see if it gets you in the ballpark. If you're still stuck at that point, I'm sure Jose would be happy to provide further guidance.



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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