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Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

Debbie, open a ticket on this through your partner (yes, I know who that is!).  I saw that early on with the beta, but it should have been fixed.  I saw it on any questions that had N/A answers.  Straight questions of yes/know or list did not seem to do that.  

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

thank you!

Debbie, open a ticket on this through your partner (yes, I know who that is!).  I saw that early on with the beta, but it should have been fixed.  I saw it on any questions that had N/A answers.  Straight questions of yes/know or list did not seem to do that.  

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

Hey Debbie, just wanted to double check, in the group level config was the answers default to "N/A" section checked off? Thanks

thank you!

Debbie, open a ticket on this through your partner (yes, I know who that is!).  I saw that early on with the beta, but it should have been fixed.  I saw it on any questions that had N/A answers.  Straight questions of yes/know or list did not seem to do that.  

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

Hi Herrick,

Thank you for your message! No, that box is not checked off. I removed evaluation assistance in the form so none of the questions pre-fill to N/A anymore.

Our partner has opened a ticket and I shared with them it so happened that the questions getting pre-filled N/A were displayed conditionally. Any thoughts on possible connection?


Thank you!

Debbie

Hey Debbie, just wanted to double check, in the group level config was the answers default to "N/A" section checked off? Thanks

thank you!

Debbie, open a ticket on this through your partner (yes, I know who that is!).  I saw that early on with the beta, but it should have been fixed.  I saw it on any questions that had N/A answers.  Straight questions of yes/know or list did not seem to do that.  

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

Hi Debbie,

Is it possible to share the configuration details of the evaluation form so we can see how it was all setup? 

Hi Herrick,

Thank you for your message! No, that box is not checked off. I removed evaluation assistance in the form so none of the questions pre-fill to N/A anymore.

Our partner has opened a ticket and I shared with them it so happened that the questions getting pre-filled N/A were displayed conditionally. Any thoughts on possible connection?


Thank you!

Debbie

Hey Debbie, just wanted to double check, in the group level config was the answers default to "N/A" section checked off? Thanks

thank you!

Debbie, open a ticket on this through your partner (yes, I know who that is!).  I saw that early on with the beta, but it should have been fixed.  I saw it on any questions that had N/A answers.  Straight questions of yes/know or list did not seem to do that.  

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

Herrick, how do I get that information and share it?
 

Hi Debbie,

Is it possible to share the configuration details of the evaluation form so we can see how it was all setup? 

Hi Herrick,

Thank you for your message! No, that box is not checked off. I removed evaluation assistance in the form so none of the questions pre-fill to N/A anymore.

Our partner has opened a ticket and I shared with them it so happened that the questions getting pre-filled N/A were displayed conditionally. Any thoughts on possible connection?


Thank you!

Debbie

Hey Debbie, just wanted to double check, in the group level config was the answers default to "N/A" section checked off? Thanks

thank you!

Debbie, open a ticket on this through your partner (yes, I know who that is!).  I saw that early on with the beta, but it should have been fixed.  I saw it on any questions that had N/A answers.  Straight questions of yes/know or list did not seem to do that.  

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

Hey Debbie, 

I'll send you an email to see if we can troubleshoot further.

Herrick, how do I get that information and share it?
 

Hi Debbie,

Is it possible to share the configuration details of the evaluation form so we can see how it was all setup? 

Hi Herrick,

Thank you for your message! No, that box is not checked off. I removed evaluation assistance in the form so none of the questions pre-fill to N/A anymore.

Our partner has opened a ticket and I shared with them it so happened that the questions getting pre-filled N/A were displayed conditionally. Any thoughts on possible connection?


Thank you!

Debbie

Hey Debbie, just wanted to double check, in the group level config was the answers default to "N/A" section checked off? Thanks

thank you!

Debbie, open a ticket on this through your partner (yes, I know who that is!).  I saw that early on with the beta, but it should have been fixed.  I saw it on any questions that had N/A answers.  Straight questions of yes/know or list did not seem to do that.  

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

@Herrick Mai, if an organization does opt to utilize a "default answer to..." option, which takes precedence: evaluation assistance or default answer? 

For example, if they have it set to default the answer to the highest scoring and they have evaluation assistance on a question, will with evaluation assistance override the highest scoring where necessary? 

Hey Debbie, 

I'll send you an email to see if we can troubleshoot further.

Herrick, how do I get that information and share it?
 

Hi Debbie,

Is it possible to share the configuration details of the evaluation form so we can see how it was all setup? 

Hi Herrick,

Thank you for your message! No, that box is not checked off. I removed evaluation assistance in the form so none of the questions pre-fill to N/A anymore.

Our partner has opened a ticket and I shared with them it so happened that the questions getting pre-filled N/A were displayed conditionally. Any thoughts on possible connection?


Thank you!

Debbie

Hey Debbie, just wanted to double check, in the group level config was the answers default to "N/A" section checked off? Thanks

thank you!

Debbie, open a ticket on this through your partner (yes, I know who that is!).  I saw that early on with the beta, but it should have been fixed.  I saw it on any questions that had N/A answers.  Straight questions of yes/know or list did not seem to do that.  

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

Hi @Shelby Cronk, the evaluation assisted answer will takes precedence over any default answer. Thanks

@Herrick Mai, if an organization does opt to utilize a "default answer to..." option, which takes precedence: evaluation assistance or default answer? 

For example, if they have it set to default the answer to the highest scoring and they have evaluation assistance on a question, will with evaluation assistance override the highest scoring where necessary? 

Hey Debbie, 

I'll send you an email to see if we can troubleshoot further.

Herrick, how do I get that information and share it?
 

Hi Debbie,

Is it possible to share the configuration details of the evaluation form so we can see how it was all setup? 

Hi Herrick,

Thank you for your message! No, that box is not checked off. I removed evaluation assistance in the form so none of the questions pre-fill to N/A anymore.

Our partner has opened a ticket and I shared with them it so happened that the questions getting pre-filled N/A were displayed conditionally. Any thoughts on possible connection?


Thank you!

Debbie

Hey Debbie, just wanted to double check, in the group level config was the answers default to "N/A" section checked off? Thanks

thank you!

Debbie, open a ticket on this through your partner (yes, I know who that is!).  I saw that early on with the beta, but it should have been fixed.  I saw it on any questions that had N/A answers.  Straight questions of yes/know or list did not seem to do that.  

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

To elaborate a bit further:

If the form is setup with default answering configurations for both : highest scoring & NA , along with assisted answer configuration. Then the precedence sequence is as follows:

1. Assisted answer
2. NA default answer
3. Highest score default answer

Hi @Shelby Cronk, the evaluation assisted answer will takes precedence over any default answer. Thanks

@Herrick Mai, if an organization does opt to utilize a "default answer to..." option, which takes precedence: evaluation assistance or default answer? 

For example, if they have it set to default the answer to the highest scoring and they have evaluation assistance on a question, will with evaluation assistance override the highest scoring where necessary? 

Hey Debbie, 

I'll send you an email to see if we can troubleshoot further.

Herrick, how do I get that information and share it?
 

Hi Debbie,

Is it possible to share the configuration details of the evaluation form so we can see how it was all setup? 

Hi Herrick,

Thank you for your message! No, that box is not checked off. I removed evaluation assistance in the form so none of the questions pre-fill to N/A anymore.

Our partner has opened a ticket and I shared with them it so happened that the questions getting pre-filled N/A were displayed conditionally. Any thoughts on possible connection?


Thank you!

Debbie

Hey Debbie, just wanted to double check, in the group level config was the answers default to "N/A" section checked off? Thanks

thank you!

Debbie, open a ticket on this through your partner (yes, I know who that is!).  I saw that early on with the beta, but it should have been fixed.  I saw it on any questions that had N/A answers.  Straight questions of yes/know or list did not seem to do that.  

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!

Good day, 

This issue is occurring with a form that has evaluation assistance. I am removing but was wondering if cause or a fix was determined...

I have confirmed that both highest scoring and N/A are unchecked in the default to for each group in the form. 

Hi Everyone! We are trying the evaluation assistance feature in our evaluations forms. It is working great except other questions in the form (evaluation assistance is off) are getting "N/A" as a pre-filled answer.  Is anyone else experiencing this? Any suggestions how to fix it aside from completely removing evaluation assistance in the form? Thank you in advance for your help!