Workforce Engagement Management

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  • 1.  Evaluation Average Score Rounding Issue

    Posted 08-08-2024 13:53
    Edited by Brian Jones 08-12-2024 08:52

    Afternoon @Tracy Vickers:

    Not sure if this topic has already been covered (couldn't find an existing community thread on it), but would you mind reviewing this idea and asking the WEM product team to provide some clarity on why such a small, yet impactful issue exists in WEM, as well as why it hasn't been addressed after 3 years? Little things like this are leaving a sour taste in our WEM user's mouths given it's misleading to presume rounding an evaluation to the nearest whole number is acceptable. Purely from a [Quality] Evaluation perspective, 99.5% is not the same as 100%--especially as it relates to Performance Scorecards & Gamification.


    #Gamification
    #QualityManagement
    #Reports

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    Brian T. Jones | Ascension | Senior Specialist - Technology
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  • 2.  RE: Evaluation Average Score Rounding Issue

    GENESYS
    Posted 08-12-2024 08:34

    Hi Brian,

    Let me look into it for you - bear with us.



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    Tracy
    Genesys
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  • 3.  RE: Evaluation Average Score Rounding Issue

    GENESYS
    Posted 08-13-2024 12:34

    Thanks Brian, appreciate the feedback and understand the difference it makes. I'll bring it back to the team that owns the views to understand if their resource constraints have been alleviated when they can tackle this.



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    Herrick Mai
    Genesys - Employees
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