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  • 1.  Evaluation errors - permissions missing

    Posted 01-13-2026 09:39
    No replies, thread closed.

    Good Morning All,

    I am wondering if any of you have encountered the following error:

    "X user does not have evaluation participate permissions", but in fact the role assigned does have the following permissions:

    Analytics > interactionEvaluationDetails > View

    Quality > Evaluation > Add

    Quality > Evaluation > Dispute

    Quality > Evaluation > Edit

    Quality > Evaluation > Edit Agent Sign-off

    Quality > Evaluation > Participate

    Quality > Evaluation > View

    (These whole set in highlight, with the conditions: user = current user / evaluation state = finished, in review, retracted / evaluation is released = true)

    Quality > Evaluation Form > View

    what am I missing here? Please advise, already went through support without much luck.

    image

    #Reporting/Analytics

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    Juan Martinez
    Help Desk Technician I
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  • 2.  RE: Evaluation errors - permissions missing

    Posted 01-13-2026 16:52
    No replies, thread closed.

    I would recommend maybe logging out and then back in to make sure that the permissions have synced.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Evaluation errors - permissions missing
    Best Answer

    Posted 01-15-2026 11:30
    Edited by Samuel Jillard 01-19-2026 11:09
    No replies, thread closed.

    I would not say the best answer, but I appreciate the response.

     I found the solution. hope it helps others in the future:

    I copied the purecloud user role, and started checking around with a test user account I have available, it took hours to check many permissions available.
    i found the following Quality > Evaluation > Participate  with the conditions stated above (user = current user / evaluation state = finished, in review, retracted / evaluation is released = true), they blocked both agent and admin: agent can't participate, and admin can't create these evaluation for the agent.

    conditions were just simplified to user = current user, no additional conditions required, as the evaluation is just being created, it wont fulfill the conditions state or if released or not.

    Thank You.





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    Juan Martinez
    Infrastructure Svcs. Eng I
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    Original Message


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