Hi Jeff,
Here's another link with some more information, including specific permissions needed, about the Quality Summary tab (formerly known as the Evaluation Summary tab).
View an interaction's quality summary - PureCloud Resource Center
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I am working on including the specific permissions needed for all of the quality management articles, but in the mean time, you can view the quality management permissions in the link below.
About quality management roles and permissions - PureCloud Resource Center
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| About quality management roles and permissions - PureCloud Resource Center |
| A quality admin is a user with permission and access to manage... After you have configured a report, you can edit any of the... About quality management Learn how to plan for and implement quality management with... Anyone with the appropriate permissions can see evaluations, so it depends on... |
| View this on PureCloud Resource Center > |
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Jordan Robinson-Rucker
PureCloud Technical Writer
Genesys - Employees
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Original Message:
Sent: 09-26-2018 19:42
From: Jeff Kamin
Subject: Evaluation Summary Tab
Hello! CAn anyone assist me in where I would set someone up to use the Evaluation Summary tab?
Our team is trying to assign a new evaluation and reporting that they cannot locate this tab...do they need special permissions or are they not looking in the right place? Thanks in advance!
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Jeff Kamin
EnvisionRxOptions
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