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  • 1.  Evaluation Summary View not populating for supervisors

    Posted 10-22-2025 12:07
    No replies, thread closed.

    Supervisors have all the prerequisite permissions--https://help.mypurecloud.com/articles/agents-evaluation-summary-view/--to see the evaluation data for their team members in the Agent evaluation summary view.  Their view is still empty without granting them the Quality Evaluator role. 

    What is missing from the resource center article and also from the supervisor role that grants access to the Agent Evaluation Summary view? 


    #QualityEvaluations

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    Shelby Cronk
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  • 2.  RE: Evaluation Summary View not populating for supervisors
    Best Answer

    Posted 10-23-2025 03:05
    No replies, thread closed.

    Hi Shelby,

    As you say they have the permission do check that the 'evaluation > view' permission does not have conditions that are blocking that access. My assumption is that there may be a condition on this permission such as 'evaluation evaluator = current user' - which would mean they could only see evaluation they have completed.

    Thanks



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    Kieron Wrigley
    Sr. Principal Consultant
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  • 3.  RE: Evaluation Summary View not populating for supervisors

    Posted 10-23-2025 17:48
    No replies, thread closed.

    YOU ARE MY HERO



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    Shelby Cronk
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    Original Message


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