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  • 1.  Evaluations

    Posted 06-24-2020 22:57
    No replies, thread closed.
    Hi There, 

    is there a view or a report that displays comments agents note on their evaluations? as it is now my team leader has to go into all the eval forms she sends to see if the agent responds to the evaluation feedback. 

    many thanks
    Jason
    #QualityManagement

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    Jason Pratt
    Noosa Shire Council
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  • 2.  RE: Evaluations

    Posted 07-13-2020 11:31
    No replies, thread closed.
    Hey Jason,

    Your question is discussed on the latest episode of the Q&A Show. Check out the latest episode here!

    Cheers,

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Manager, Online Communities
    ------------------------------



  • 3.  RE: Evaluations

    Posted 07-14-2020 10:41
    No replies, thread closed.
    The Idea to vote on for visibility to agent comments added to evaluations is here https://purecloud.ideas.aha.io/ideas/CLDIG-I-175



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    Lesley Vereen
    Sr Product Manager - PureCloud
    Genesys
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    Original Message


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