Genesys Cloud - Main

Hi,

With the report "Evaluation Reports" we can see et export the Agent Comments. Do you know if it's possible to see and export  the Evaluator Comments on a report? 

I know it is possible to do it with APIs.

Regards

#QualityManagement
#Reporting/Analytics

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Romuald Goux
Delivery Engineer
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Hello Romuald, 

I don't know of a way to do this in the UI. I think utilizing the API's would be the best way. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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Hi Cameron,

Thanks for the confirmation. I will work on the APIs.

Regards,

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Romuald Goux
Delivery Engineer
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Original Message:
Sent: 11-20-2024 12:54
From: Cameron Tomlin
Subject: Evaluator Comments with a report

Hello Romuald, 

I don't know of a way to do this in the UI. I think utilizing the API's would be the best way. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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