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Event Bridge problems with some events

  • 1.  Event Bridge problems with some events

    Posted 06-05-2025 18:32

    Stephane_LABRUNE | 2024-11-20 15:52:00 UTC | #1

    Hello,

    Our configuration :

    • We use Event Bridge with this topic : v2.users.{id}.activity.
    • On AWS configuration, all events go into a SQS.

    Today, we received somes events we don't unterstand :

    • not today's event (2024-10-04T12:28)
    • duplicate events (eventBody is the same)

    Can you explain them to us?

    first event :

    { "id": "843391bb-fbba-7956-908c-239a5d13874e", "time": "2024-11-20T10:25:15Z", "detail": { "version": "2", "metadata": { "CorrelationId": "5688a8c0-18da-4b8a-b47b-bc5766d67a7e" }, "eventBody": { "id": "fea9ae5b-27ee-4f0c-bb0f-d39afa7c50f2", "presence": { "modifiedDate": "2024-10-04T12:28:15.661Z", "presenceMessage": "", "presenceDefinition": { "id": "ccf3c10a-aa2c-4845-8e8d-f59fa48c58e5", "systemPresence": "OFFLINE" } }, "outOfOffice": { "active": false, "modifiedDate": "2024-07-29T10:54:05.720Z" }, "routingStatus": { "status": "OFFQUEUE", "startTime": "2024-10-04T08:09:29.874Z" }, "activeQueueIds": [ "2565f3eb-2120-45d4-b110-e8c0b2e9bf84", "3bb6646f-65b7-4938-9757-7f80e650a6d5", "865a92f8-b22d-4cd3-b10f-c21ec222a66d", "e048c8d9-d5ab-4c23-8d94-bac8e3b3a237" ], "dateActiveQueuesChanged": "2024-11-19T11:27:13.034Z" }, "timestamp": "2024-11-20T10:25:15.271Z", "topicName": "v2.users.fea9ae5b-27ee-4f0c-bb0f-d39afa7c50f2.activity" }, "region": "eu-west-3", "source": "aws.partner/genesys.com/cloud/1b5698ba-fb50-4b6f-93c6-e7069cf7cd85/GCXTMA1_AWS", "account": "766704945282", "version": "0", "resources": [], "detail-type": "v2.users.{id}.activity" }

    second event : { "id": "67e4797a-c933-e8f1-34ff-a2715670dd56", "time": "2024-11-20T12:46:22Z", "detail": { "version": "2", "metadata": { "CorrelationId": "cdd74f62-8d70-4445-9d3e-4cf7a259703b" }, "eventBody": { "id": "fea9ae5b-27ee-4f0c-bb0f-d39afa7c50f2", "presence": { "modifiedDate": "2024-10-04T12:28:15.661Z", "presenceMessage": "", "presenceDefinition": { "id": "ccf3c10a-aa2c-4845-8e8d-f59fa48c58e5", "systemPresence": "OFFLINE" } }, "outOfOffice": { "active": false, "modifiedDate": "2024-07-29T10:54:05.720Z" }, "routingStatus": { "status": "OFFQUEUE", "startTime": "2024-10-04T08:09:29.874Z" }, "activeQueueIds": [ "2565f3eb-2120-45d4-b110-e8c0b2e9bf84", "3bb6646f-65b7-4938-9757-7f80e650a6d5", "865a92f8-b22d-4cd3-b10f-c21ec222a66d", "e048c8d9-d5ab-4c23-8d94-bac8e3b3a237" ], "dateActiveQueuesChanged": "2024-11-19T11:27:13.034Z" }, "timestamp": "2024-11-20T12:46:22.925Z", "topicName": "v2.users.fea9ae5b-27ee-4f0c-bb0f-d39afa7c50f2.activity" }, "region": "eu-west-3", "source": "aws.partner/genesys.com/cloud/1b5698ba-fb50-4b6f-93c6-e7069cf7cd85/GCXTMA1_AWS", "account": "766704945282", "version": "0", "resources": [], "detail-type": "v2.users.{id}.activity" }

    tim.smith | 2024-11-20 15:53:57 UTC | #2

    Hi, if you have questions about why you did or did not receive specific events, please open a case with Genesys Cloud Care to investigate. We do not have access to your org's data to perform this sort of investigation via the forum.

    system | 2024-12-20 15:54:51 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 30486



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