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  • 1.  Event Viewer Displayed Error - Could Not Start Campaign

    Posted 06-06-2023 11:26
    Edited by Rob Falkowski 06-06-2023 14:49
    No replies, thread closed.

    Hello, 

    We received an error in our Outbound Event Viewer displaying the following, "Could not start the campaign...."

    We have been scheduling this particular Outbound campaign for well over four months and this is the first time it did not turn on at the scheduled time.  

    Is there any documentation or anywhere in Genesys to see why it did not turn on?  

    Thank you, 

    Rob 


    #Outbound

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    Rob Falkowski
    Life Line Screening of America, Ltd.
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  • 2.  RE: Event Viewer Displayed Error - Could Not Start Campaign

    Posted 06-09-2023 01:22
    No replies, thread closed.

    The Event View should give you the clue.  If that is what you are seeing, it seems to indicate that due to a schedule, it is unable to start.  Is that campaign in a schedule?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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