The Event View should give you the clue. If that is what you are seeing, it seems to indicate that due to a schedule, it is unable to start. Is that campaign in a schedule?
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-06-2023 11:25
From: Rob Falkowski
Subject: Event Viewer Displayed Error - Could Not Start Campaign
Hello,
We received an error in our Outbound Event Viewer displaying the following, "Could not start the campaign...."
We have been scheduling this particular Outbound campaign for well over four months and this is the first time it did not turn on at the scheduled time.
Is there any documentation or anywhere in Genesys to see why it did not turn on?
Thank you,
Rob
#Outbound
------------------------------
Rob Falkowski
Life Line Screening of America, Ltd.
------------------------------