Nandkishor_Yadav | 2024-07-11 11:32:49 UTC | #1
Hi,
This was working fine till yesterday, however I find unusual behavior from this morning. When I toggle the off queue button, I was receiving eventbridge notification with routing status which is not the case from this morning.
I am receiving eventbridge notification when I change my user presence.
If the presence is Available, I receive routing status as IDLE else OFF_QUEUE
Can you please clarify on this?
Thank you
Jerome.Saint-Marc | 2024-07-11 12:17:43 UTC | #2
Hello,
Nandkishor_Yadav, post:1, topic:27195
This was working fine till yesterday, however I find unusual behavior from this morning.
If you believe something is not working as expected, then please open a ticket with Genesys Cloud Customer Care.
Regards,
system | 2024-08-11 12:18:38 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 27195