Adrian_Santamaria | 2024-07-18 08:22:21 UTC | #1
Hi!
I have a question regarding the EWT calculation algorithm. In the docs, it says that Genesys caches the most recently completed interactions.
My question is, how is that cache? Is it based on time? If so, for how long? Does it have a limit on the number of conversations?
Thank you!
system | 2024-08-17 08:22:43 UTC | #2
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