Genesys Cloud - Main

Hi everyone,

I'd like to hear more about your real experiences with AVA.

We are starting to see many possible use cases beyond the most common automation scenarios, and I'm especially interested in understanding where AVA is creating real value for customers.

What use cases are you exploring today?

Are you using AVA for simple transactions, more complex customer journeys, integration with backend systems, proactive actions, or something different?

It would be great to hear:

• What problem you are trying to solve
• How AVA is being used
• What results or lessons you have seen
• What new use cases you think could be interesting next

Looking forward to learning from the community and discovering new ideas.

#ConversationalAI(Bots,VirtualAgent,etc.)

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Ignacio Peredo
Senior CX Advisory Consultant
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If you're using or exploring AVA, we'd love to hear from you!

What use cases are you trying, what's working well, and what have you learned along the way? Even if you're just getting started, please jump in and share your experience - it could really help others in the Community too.

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Tracy
Genesys
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