Genesys Cloud - Main

Hi everyone,

I'd like to hear more about your real experiences with AVA.

We are starting to see many possible use cases beyond the most common automation scenarios, and I'm especially interested in understanding where AVA is creating real value for customers.

What use cases are you exploring today?

Are you using AVA for simple transactions, more complex customer journeys, integration with backend systems, proactive actions, or something different?

It would be great to hear:

• What problem you are trying to solve
• How AVA is being used
• What results or lessons you have seen
• What new use cases you think could be interesting next

Looking forward to learning from the community and discovering new ideas.

#ConversationalAI(Bots,VirtualAgent,etc.)

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Ignacio Peredo
Senior CX Advisory Consultant
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If you're using or exploring AVA, we'd love to hear from you!

What use cases are you trying, what's working well, and what have you learned along the way? Even if you're just getting started, please jump in and share your experience - it could really help others in the Community too.

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Tracy
Genesys
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We are currently working on an AVA use case for the digital channel of an airline. the idea is to support passengers who request special services and need to send some documents.

AVA helps to understand the request, identify what documents are needed, check the basic information in the documents, and then create a case in Zendesk.

We are also working on different situations, for example when documents are missing, the validation is not clear, the request is urgent, or the passenger needs help from an agent.

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Ignacio Peredo
Senior CX Advisory Consultant
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