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  • 1.  Export all Agents in queue including ACD Skills and priorities.

    Posted 22 hours ago

    Is there a way to export a list of all agents within a queue that would include the ACD Skills and priorities?

    Currently admin has to jump from User to User to see the different priorities.

    I know I can use API to do this, however it would be great to be able to have an export or show this in the Members section of Queues.

    Thank you in advance. 


    #Implementation

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    Ken Pittman
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  • 2.  RE: Export all Agents in queue including ACD Skills and priorities.
    Best Answer

    Posted 22 hours ago

    Hello Ken, 

    I dont think there is currently a way to do a direct export like this from the UI. This would be a feature enhancement request in our ideas portal. Matter of fact there is an idea that is under future consideration. I voted for it and I recommend you do as well. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Export all Agents in queue including ACD Skills and priorities.

    Posted 21 hours ago
    It wouldn't be an export, but you can get a view of the users who are using a skill.
     
    The tip is to use the "Skill Expression".
     
    Create an expression assigning a skill and a priority; it will list all agents that possess that skill and priority.
    This function is located in "groups".


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    Kaio Oliveira
    Sr Systems Analyst
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
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    Original Message


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