Eduardo_Solano | 2018-07-12 11:12:12 UTC | #1
Hello
How do i make sure to download all historic data from PureCloud interactions using API.
Im using: https://developer.mypurecloud.com/api/rest/v2/analytics/#postAnalyticsConversationsDetailsQuery
Am i ok or should i use any other?
I just see a paging config but not sure when or how do i get all data from a complete day.
Regards
tim.smith | 2018-07-12 13:36:40 UTC | #2
Analytics is the best way to get historical conversation data. You page through the results until you don't get any more for a given filter; that's when you know you got all the data.
This may be of interest: https://github.com/MyPureCloud/open-data-exporter
Eduardo_Solano | 2018-07-12 14:24:22 UTC | #3
Hello Tim
I have checked this but have some doubts about it.
This is just a script to excecute or does it have any installation steps?
Regards
tim.smith | 2018-07-12 14:27:30 UTC | #4
It's a node.js application. Full documentation is available on the wiki: https://github.com/MyPureCloud/open-data-exporter/wiki
Eduardo_Solano | 2018-07-17 11:35:25 UTC | #5
Hello
What authorization type should i use for this script to work?
Regards
tim.smith | 2018-07-17 12:52:05 UTC | #6
See the pureCloud configuration documentation: https://github.com/MyPureCloud/open-data-exporter/wiki/Configuration-Files
system | 2018-08-17 12:52:07 UTC | #7
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 3166