Hi,
I'm looking for a way to export or access an agent's collaborate chat history. I already opened a ticket with Genesys Support and they directed me to this article, so I followed the steps and submitted a GDPR request. After a few days, it returned a large zip file and after browsing through the folder, I couldn't find any collaborate chat files but it gave me a bunch of other items.
Did I do something wrong? Or do I have to dig through the files to find the chat log?
Does anyone know a better way to retrieve agent's collaborate chat messages? I used Collaborate Chat APIs as well but it cannot filter with a user ID and it's really tedious to do it manually.
Thank you!
#PlatformAPI
#Uncategorized
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Dianne
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