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  • 1.  Export historical data in WFM

    Posted 10-04-2023 05:46
    No replies, thread closed.

    Good day!

    Does anyone know in WFM if there is a database where we could retrieve the historical data used to produce the forecast ?

    Thank you in advance for your reply.

    Regards,


    #Reporting/Analytics

    ------------------------------
    Mamadou DIOP
    CERITEK
    ------------------------------


  • 2.  RE: Export historical data in WFM

    Posted 10-06-2023 22:35
    No replies, thread closed.

    First of all, there is no database - all data is in the data lake and accessible through the API.  The forecast are based on the actual data in the call records.  Remember, Genesys Cloud cx is a complete and total contact center with no 3rd-party components or warehouses outside of Genesys Cloud.  Forecast look a back at all your call data to date for learning trends and how to forecasts future events.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Export historical data in WFM

    Posted 10-09-2023 09:48
    No replies, thread closed.

    Good day,

    Thank you for your reply. 

    Regards,



    ------------------------------
    Mamadou DIOP
    CERITEK
    ------------------------------

    Original Message


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