First of all, there is no database - all data is in the data lake and accessible through the API. The forecast are based on the actual data in the call records. Remember, Genesys Cloud cx is a complete and total contact center with no 3rd-party components or warehouses outside of Genesys Cloud. Forecast look a back at all your call data to date for learning trends and how to forecasts future events.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 10-04-2023 05:45
From: Mamadou Diene DIOP
Subject: Export historical data in WFM
Good day!
Does anyone know in WFM if there is a database where we could retrieve the historical data used to produce the forecast ?
Thank you in advance for your reply.
Regards,
#Reporting/Analytics
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Mamadou DIOP
CERITEK
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