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  • 1.  Export Panel Enhancements Temporarily Disabled

    Posted 04-11-2024 15:52
    No replies, thread closed.

    Hello Genesys Community,

    We are temporarily disabling the following features:

    Export panel enhancements (DARAR-I-1389)

    Edit and rerun scheduled exports (ANLS-I-1031)

    These features were just released this week.  We anticipate that we will be reenabling them within the next two weeks.

    Thank you.


    #Reporting/Analytics

    ------------------------------
    Greg Cole
    Genesys - Employees
    ------------------------------


  • 2.  RE: Export Panel Enhancements Temporarily Disabled

    Posted 04-11-2024 23:16
    No replies, thread closed.

    Hi Greg,

    Yesterday this feature was released and our customers were praising GC for the enhancements, today we are being complained about by our customers!

    For the feature release to the official environment, can the GC test carefully, not all customers can accept a forum to discuss the recycling, if you want to disable, should also be compared to the release note notice to apologise!

    Eric



    ------------------------------
    Eric Chang
    Grandsys Inc.
    ------------------------------



  • 3.  RE: Export Panel Enhancements Temporarily Disabled

    Posted 05-07-2024 20:41
    No replies, thread closed.

    Can you confirm when these features are being re-released?



    ------------------------------
    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
    ------------------------------



  • 4.  RE: Export Panel Enhancements Temporarily Disabled
    Best Answer

    Posted 05-09-2024 10:45
    No replies, thread closed.

    Hi Gareth,

    Our target for re-release is the week of May 20th.

    Thanks!

    Greg



    ------------------------------
    Greg Cole
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Export Panel Enhancements Temporarily Disabled

    Posted 05-21-2024 23:57
    No replies, thread closed.

    We are inquiring about this matter using Case #0003478305.
    The customer has requested an explanation of the details and cause of the incident.
    I understand that there are no plans to create an RCA, but could you please explain?



    ------------------------------
    Ryuma Maruyama
    Itochu Techno-Solutions Corporation(CTC)
    ------------------------------

    Original Message


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