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  • 1.  Export Panel Enhancements Temporarily Disabled

    GENESYS
    Posted 04-11-2024 15:52

    Hello Genesys Community,

    We are temporarily disabling the following features:

    Export panel enhancements (DARAR-I-1389)

    Edit and rerun scheduled exports (ANLS-I-1031)

    These features were just released this week.  We anticipate that we will be reenabling them within the next two weeks.

    Thank you.


    #Reporting/Analytics

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    Greg Cole
    Genesys - Employees
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  • 2.  RE: Export Panel Enhancements Temporarily Disabled

    Posted 04-11-2024 23:16

    Hi Greg,

    Yesterday this feature was released and our customers were praising GC for the enhancements, today we are being complained about by our customers!

    For the feature release to the official environment, can the GC test carefully, not all customers can accept a forum to discuss the recycling, if you want to disable, should also be compared to the release note notice to apologise!

    Eric



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    Eric Chang
    Grandsys Inc.
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  • 3.  RE: Export Panel Enhancements Temporarily Disabled

    Posted 14 days ago

    Can you confirm when these features are being re-released?



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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 4.  RE: Export Panel Enhancements Temporarily Disabled

    GENESYS
    Posted 13 days ago

    Hi Gareth,

    Our target for re-release is the week of May 20th.

    Thanks!

    Greg



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    Greg Cole
    Genesys - Employees
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  • 5.  RE: Export Panel Enhancements Temporarily Disabled

    Posted 14 hours ago

    We are inquiring about this matter using Case #0003478305.
    The customer has requested an explanation of the details and cause of the incident.
    I understand that there are no plans to create an RCA, but could you please explain?



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    Ryuma Maruyama
    Itochu Techno-Solutions Corporation(CTC)
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