Genesys Cloud - Main

Dears,

Is there a report inside PureCloud report section?

Best Regards,

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Ali Aljohani
Jathwa Technology Solutions
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No report, no.

Currently under the Performance>Interactions view, you can select a date range (one month at a time) and use the Filter to just show Abandoned calls. In the near future you will be able to export the data, but for now you can just view it in the interface.

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George Ganahl
Principal Program Manager
Genesys
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Hello Ali, 

I have reached out to our experts regarding this and learned that you can find the abandoned calls information under Performance/Interactions. One of the filters is Abandoned and ANI can be added to the view. Unfortunately you cannot export this as a report yet.

Hope this helps. 

Thank you! 



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RC Cantiller
Global Digital Team, Customer Success
Genesys
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Interactions export is now available! You should now find the download button in your Interactions, Agent Interactions, and Queue Interactions views if you have Analytics > Data Export > All permissions. Check out the Resource Center for more information: https://help.mypurecloud.com/articles/interactions-view/.

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Maisey Harris
Development Group Manager, Analytics UI & Reporting
Genesys
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Original Message:
Sent: 09-11-2018 14:12
From: Raymond Cantiller
Subject: Exporting Abandoned Phone Numbers - PureCloud

Hello Ali,

I have reached out to our experts regarding this and learned that you can find the abandoned calls information under Performance/Interactions. One of the filters is Abandoned and ANI can be added to the view. Unfortunately you cannot export this as a report yet.

Hope this helps.

Thank you!



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RC Cantiller
Global Digital Team, Customer Success
Genesys
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