Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Exporting Abandoned Phone Numbers - PureCloud

    Posted 09-11-2018 03:15
    No replies, thread closed.
    Dears,

    Is there a report inside PureCloud report section?

    Best Regards,

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: Exporting Abandoned Phone Numbers - PureCloud

    Posted 09-11-2018 12:05
    No replies, thread closed.
    No report, no.

    Currently under the Performance>Interactions view, you can select a date range (one month at a time) and use the Filter to just show Abandoned calls. In the near future you will be able to export the data, but for now you can just view it in the interface.

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Exporting Abandoned Phone Numbers - PureCloud

    Posted 09-11-2018 14:13
    No replies, thread closed.
    Hello Ali, 

    I have reached out to our experts regarding this and learned that you can find the abandoned calls information under Performance/Interactions. One of the filters is Abandoned and ANI can be added to the view. Unfortunately you cannot export this as a report yet.

    Hope this helps. 

    Thank you! 



    ------------------------------
    RC Cantiller
    Global Digital Team, Customer Success
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Exporting Abandoned Phone Numbers - PureCloud

    Posted 10-30-2019 10:54
    No replies, thread closed.
    Interactions export is now available! You should now find the download button in your Interactions, Agent Interactions, and Queue Interactions views if you have Analytics > Data Export > All permissions. Check out the Resource Center for more information: https://help.mypurecloud.com/articles/interactions-view/.

    ------------------------------
    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


Related Content