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  • 1.  Exporting Customer Sentiment Transcription Phrases

    Posted 07-28-2025 15:21
    No replies, thread closed.

    Hi All,

    Is there a way for me to export customer sentiment transcription phrases as part of a high level review for positive/negative customer feedback analysis. For example: customer said "I appreciate your help so much", I can see it on the call, but cannot export it at all. Ideally, I could run a report to export all postive/negative phrases within a specific timeframe and work my magic from there. 


    #API/Integrations
    #QualityManagement

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    Diane Haluszka
    AD, Performance Excellence Internal Operations
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  • 2.  RE: Exporting Customer Sentiment Transcription Phrases
    Best Answer

    Posted 07-29-2025 13:40
    No replies, thread closed.

    Hello Diane,

    I would recommend taking a look at our API Explorer. I think what you need is under the Speech & Text Analytics section.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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