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  • 1.  Exporting Schedule Grid- Scheduled and Required in one hour intervals

    Posted 09-26-2025 12:24
    No replies, thread closed.

    Hello!

    I am trying to export a schedule grid of Scheduled and Required in one hour intervals. It looks like the default interval is 15 minutes and it doesn't give me an option for it to be one hour.  I thought maybe it was based on my view but I am also unable to view the schedule in one hour intervals using the zoom function. Is it possible to export in one hour intervals?

    Thank you!

    Jaime


    #ScheduleManagement

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    Jaime Vasquez
    TBD
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  • 2.  RE: Exporting Schedule Grid- Scheduled and Required in one hour intervals

    Posted 10-01-2025 08:03
    No replies, thread closed.

    Hi @Jaime Vasquez, 
    Currently, it is only possible to export the raw staffing requirements data, which is per 15-minute intervals.
    To view the data in 60-minute intervals, you would need to aggregate the exported data in a 3rd party application such as  Excel. 

    There is an idea in the ideas lab for Schedule reports. Please take a look and add your vote and comments to help us with future enhancement prioritisation.

    https://genesyscloud.ideas.aha.io/ideas/WESCH-I-210


    Paul



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    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
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