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  • 1.  Exporting Time-Off Requests

    Posted 20 days ago

    Hi, 

    Genesys have recently updated the time off request tab in Workforce Management --> Scheduling and when I export someone's time off requests it exports dates as mm/dd/yyyy. Most countries use dd/mm/yyyy. Previously it did build the csv in such a way that excel would no to change the date to dd/mm/yyyy. Can this be looked at or is there any setting I've missed that allows me to change it so the date does come up as dd/mm/yyyy.

    Thanks

    James 


    #WFMConfiguration,BestPractices

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    James Learmonth
    NA
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  • 2.  RE: Exporting Time-Off Requests

    Posted 19 days ago

    Hi @James Learmonth,

    From what I've seen, the CSV export format for Time-Off Requests is currently controlled by the Genesys application and not by the user or organization locale settings. If the recent UI update changed the export to MM/DD/YYYY, it may be a product change rather than a configurable option.

    One thing worth checking is whether Excel is automatically interpreting the date format based on your regional settings. If you open the CSV through Data → From Text/CSV instead of double-clicking the file, you may be able to control how the date columns are parsed and displayed.

    If the export itself is now generating dates in MM/DD/YYYY regardless of locale, I would recommend opening a case with Genesys Cloud Support or submitting a Product Idea, as many customers outside North America expect DD/MM/YYYY formatting in exports.

    Has anyone else noticed this behavior after the recent WFM Scheduling update?

    Regards,



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    Cesar Padilla
    INDRA COLOMBIA
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  • 3.  RE: Exporting Time-Off Requests

    Posted 17 days ago

    Yes we noticed this too.
    When we export time off requests it used to give us a London\Europe column which had the date formatted in UK style DD/MM/YYYY.
    I think it was the 1st June update for us that this changed.
    The London\Europe column now exports date in american formatt, it has added a comma and changed to AM/PM as well.
    This has prooved a nightmare for our exporting and running reports in Excel as it struggles with not only trying to convert the American date formatt, but also the extra comma causes issues when converting CSV to Excel.
    Hoping this gets fixed because the original London\Europe column in UK formatt was very useful, especially where Genesys is weak on holiday reporting.
    It is also now inconsistant with the London\Europe columns from any analytics report so feels like pot luck if we can get a uk date on our reports or not.

    A. Judge



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    Andy Judge
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