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  • 1.  Exporting User Status and Presence in Bulk

    Posted 08-22-2025 10:52

    Client asked me for a way to download all the status and presence changes for all users for a month.  The routing API will not run due to the number of users, even for a single day.  The bulk fails as well even for just a few days.  Also, when setting API to reply with both status and presence, it will fail.  Anyone know a good way to do this without defining a user at a time or a day at a time?


    #PlatformAPI

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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 2.  RE: Exporting User Status and Presence in Bulk

    Posted 08-22-2025 11:15

    Hey, just my take-trying to pull status + presence changes for all users for a full month in one call usually doesn't work because the API can't handle that much data.One practical way I've seen (or done) is to:
    1.Use Historical Data Export in Genesys Cloud in smaller chunks-like daily or weekly.
    2.Merge the exported files afterwards to get the full month.
    This approach usually works and avoids API failures, though there might be other methods too.



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    Mahyar Ghanbari
    Workforce Planning and Reporting Analyst
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  • 3.  RE: Exporting User Status and Presence in Bulk

    Posted 08-23-2025 16:21

    Or use EventBridge to listen for presence/status changes and store them in S3 or whatever



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


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