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Client asked me for a way to download all the status and presence changes for all users for a month.  The routing API will not run due to the number of users, even for a single day.  The bulk fails as well even for just a few days.  Also, when setting API to reply with both status and presence, it will fail.  Anyone know a good way to do this without defining a user at a time or a day at a time?

Hey, just my take-trying to pull status + presence changes for all users for a full month in one call usually doesn't work because the API can't handle that much data.One practical way I've seen (or done) is to:
1.Use Historical Data Export in Genesys Cloud in smaller chunks-like daily or weekly.
2.Merge the exported files afterwards to get the full month.
This approach usually works and avoids API failures, though there might be other methods too.

Client asked me for a way to download all the status and presence changes for all users for a month.  The routing API will not run due to the number of users, even for a single day.  The bulk fails as well even for just a few days.  Also, when setting API to reply with both status and presence, it will fail.  Anyone know a good way to do this without defining a user at a time or a day at a time?