Genesys Cloud - Main

Hi Vitalii,

architect supports loops (Loop action - Genesys Cloud Resource Center (mypurecloud.com)) and switches (Switch action - Genesys Cloud Resource Center (mypurecloud.com)). They are pretty easy to understand. I never used RegEx in Architect and do not think, that there is a native function for that. But you could check the "expression help" aviable in architect for string manipulation. (Click the "f(x)"-Button. Its aviable everywhere you can create an expression).

Best
Christoph

Hi Christoph,

thanks for your response! Yes, I aware about all those features available, I'm more curious about the features in expression editor.

For example if I want to split caller utterance by word (length is unknown at this point) and then iterate through all splitted groups to do specific operations with each word.

something like

varUtterance = Split(varUtterance, " ")

varLength = Count(varUtterance);

for (var i = 0; i<varLength; i++){

   if(Length(varUtterance[i]) != 10){

       varFlag = false;

   }

}

Hi Vitalii,

architect supports loops (Loop action - Genesys Cloud Resource Center (mypurecloud.com)) and switches (Switch action - Genesys Cloud Resource Center (mypurecloud.com)). They are pretty easy to understand. I never used RegEx in Architect and do not think, that there is a native function for that. But you could check the "expression help" aviable in architect for string manipulation. (Click the "f(x)"-Button. Its aviable everywhere you can create an expression).

Best
Christoph

Hi Christoph,

thanks for your response! Yes, I aware about all those features available, I'm more curious about the features in expression editor.

For example if I want to split caller utterance by word (length is unknown at this point) and then iterate through all splitted groups to do specific operations with each word.

something like

varUtterance = Split(varUtterance, " ")

varLength = Count(varUtterance);

for (var i = 0; i<varLength; i++){

   if(Length(varUtterance[i]) != 10){

       varFlag = false;

   }

}

Hi Vitalii,

architect supports loops (Loop action - Genesys Cloud Resource Center (mypurecloud.com)) and switches (Switch action - Genesys Cloud Resource Center (mypurecloud.com)). They are pretty easy to understand. I never used RegEx in Architect and do not think, that there is a native function for that. But you could check the "expression help" aviable in architect for string manipulation. (Click the "f(x)"-Button. Its aviable everywhere you can create an expression).

Best
Christoph

Hi Melissa,

thank you! I see that it is possible to do using existing blocks, but no way to build long custom code - I guess that was done to control user input and functions that are used to reduce number of errors developer might do.

Hi Christoph,

thanks for your response! Yes, I aware about all those features available, I'm more curious about the features in expression editor.

For example if I want to split caller utterance by word (length is unknown at this point) and then iterate through all splitted groups to do specific operations with each word.

something like

varUtterance = Split(varUtterance, " ")

varLength = Count(varUtterance);

for (var i = 0; i<varLength; i++){

   if(Length(varUtterance[i]) != 10){

       varFlag = false;

   }

}

Hi Vitalii,

architect supports loops (Loop action - Genesys Cloud Resource Center (mypurecloud.com)) and switches (Switch action - Genesys Cloud Resource Center (mypurecloud.com)). They are pretty easy to understand. I never used RegEx in Architect and do not think, that there is a native function for that. But you could check the "expression help" aviable in architect for string manipulation. (Click the "f(x)"-Button. Its aviable everywhere you can create an expression).

Best
Christoph

Hi Christoph,

thanks for your response! Yes, I aware about all those features available, I'm more curious about the features in expression editor.

For example if I want to split caller utterance by word (length is unknown at this point) and then iterate through all splitted groups to do specific operations with each word.

something like

varUtterance = Split(varUtterance, " ")

varLength = Count(varUtterance);

for (var i = 0; i<varLength; i++){

   if(Length(varUtterance[i]) != 10){

       varFlag = false;

   }

}

Hi Vitalii,

architect supports loops (Loop action - Genesys Cloud Resource Center (mypurecloud.com)) and switches (Switch action - Genesys Cloud Resource Center (mypurecloud.com)). They are pretty easy to understand. I never used RegEx in Architect and do not think, that there is a native function for that. But you could check the "expression help" aviable in architect for string manipulation. (Click the "f(x)"-Button. Its aviable everywhere you can create an expression).

Best
Christoph