Thank you Melissa, this expression worked for me using a decision step.
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Brian Moran
Conduent Business Services, LLC
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Original Message:
Sent: 07-15-2024 11:26
From: Melissa Bailey
Subject: Expression to route a percent of calls in an inbound flow?
Random() <= 0.15
If true, route your calls to the transfer. If false, do whatever you want the other 85% of the time.
https://help.mypurecloud.com/articles/architect-expression-help/
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 07-15-2024 11:16
From: Brian Moran
Subject: Expression to route a percent of calls in an inbound flow?
I received a request to route a percent of calls (say 15% for an example), that are in an inbound flow to a DID transfer point, would this be accomplished possibly by an expression, if so what would be a possible expression filter? Am new to the concept of flow expressions, thank you in advance.
#Routing(ACD/IVR)
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Brian Moran
Conduent Business Services, LLC
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