Genesys Cloud - Main

I'm using the send notification option to send an email within a workflow.  I'm wanting to format using new lines for the email body and having issue with this working.  For example the body is set as "Users Interacting: " + "\n" + "Calls Waiting: " and I would expect to get this:

Users Interacting:

Calls Waiting:

Instead I'm getting "Users Interaction: Calls Waiting:" on one line.  Do I have the syntax wrong?  I've tried using plain text and html.  I've also tried \r for carriage return and no different.  Feel like I'm missing something simple.

#ArchitectureandDesign

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Matthew Williams
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The syntax looks correct, just need to make sure the workflow was published and "Notification Body" field is set as an expression. 

The "\n" should jump to the next line.

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Paulo Mesquita
Solutions Consultant
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Yes, it's published and Notification Body is set as expression. 

 

Email is delivered with body:

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Matthew Williams
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Original Message:
Sent: 10-28-2024 23:59
From: Paulo Mesquita
Subject: Expressions with send notification with Workflows

The syntax looks correct, just need to make sure the workflow was published and "Notification Body" field is set as an expression. 

The "\n" should jump to the next line.

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Paulo Mesquita
Solutions Consultant
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Hello Matthew,

Looking at your syntax, everything should be correct. You may want to open a case with Customer Care to make sure everything is working correctly on our end. Please let us know how things go!

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Jason Kleitz
Online Community Manager/Moderator
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