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  • 1.  Expressions with send notification with Workflows

    Posted 10-28-2024 19:04

    I'm using the send notification option to send an email within a workflow.  I'm wanting to format using new lines for the email body and having issue with this working.  For example the body is set as "Users Interacting: " + "\n" + "Calls Waiting: " and I would expect to get this:

    Users Interacting:

    Calls Waiting:

    Instead I'm getting "Users Interaction: Calls Waiting:" on one line.  Do I have the syntax wrong?  I've tried using plain text and html.  I've also tried \r for carriage return and no different.  Feel like I'm missing something simple.


    #ArchitectureandDesign

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    Matthew Williams
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  • 2.  RE: Expressions with send notification with Workflows

    Posted 10-29-2024 00:00

    The syntax looks correct, just need to make sure the workflow was published and "Notification Body" field is set as an expression. 

    The "\n" should jump to the next line.



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    Paulo Mesquita
    Solutions Consultant
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  • 3.  RE: Expressions with send notification with Workflows

    Posted 10-29-2024 08:50

    Yes, it's published and Notification Body is set as expression. 

     

    Email is delivered with body:



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    Matthew Williams
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  • 4.  RE: Expressions with send notification with Workflows
    Best Answer

    GENESYS
    Posted 10-29-2024 15:14

    Hello Matthew,

    Looking at your syntax, everything should be correct. You may want to open a case with Customer Care to make sure everything is working correctly on our end. Please let us know how things go!



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    Jason Kleitz
    Online Community Manager/Moderator
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