Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Expressions with send notification with Workflows

    Posted 10-28-2024 19:04
    No replies, thread closed.

    I'm using the send notification option to send an email within a workflow.  I'm wanting to format using new lines for the email body and having issue with this working.  For example the body is set as "Users Interacting: " + "\n" + "Calls Waiting: " and I would expect to get this:

    Users Interacting:

    Calls Waiting:

    Instead I'm getting "Users Interaction: Calls Waiting:" on one line.  Do I have the syntax wrong?  I've tried using plain text and html.  I've also tried \r for carriage return and no different.  Feel like I'm missing something simple.


    #ArchitectureandDesign

    ------------------------------
    Matthew Williams
    ------------------------------


  • 2.  RE: Expressions with send notification with Workflows

    Posted 10-29-2024 00:00
    No replies, thread closed.

    The syntax looks correct, just need to make sure the workflow was published and "Notification Body" field is set as an expression. 

    The "\n" should jump to the next line.



    ------------------------------
    Paulo Mesquita
    Solutions Consultant
    ------------------------------



  • 3.  RE: Expressions with send notification with Workflows

    Posted 10-29-2024 08:50
    No replies, thread closed.

    Yes, it's published and Notification Body is set as expression. 

     

    Email is delivered with body:



    ------------------------------
    Matthew Williams
    ------------------------------



  • 4.  RE: Expressions with send notification with Workflows
    Best Answer

    Posted 10-29-2024 15:14
    No replies, thread closed.

    Hello Matthew,

    Looking at your syntax, everything should be correct. You may want to open a case with Customer Care to make sure everything is working correctly on our end. Please let us know how things go!



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------