Hello, we had the following flow giving us the Archy error 99: Exception info: Cannot read properties of undefined (reading 'ms')
outboundCall:
name: TestFlow
description: ""
division: "TEST_DIVISION"
startUpRef: "/outboundCall/menus/menu[Main Menu_10]"
defaultLanguage: fr-ca
supportedLanguages:
fr-ca:
defaultLanguageSkill:
noValue: true
textToSpeech:
defaultEngine:
defaultVoice: true
initialGreeting:
tts: Bonjour. Ceci est un test.
settingsOutboundCall:
contactList:
lit:
name: TEST_ContactList
wrapupCode:
lit:
name: Laisser un message
settingsActionDefaults:
playAudioOnSilence:
timeout:
lit:
seconds: 40
detectSilence:
timeout:
lit:
seconds: 40
callData:
processingPrompt:
lit:
name: PromptSystem.processing
collectInput:
noEntryTimeout:
lit:
seconds: 5
dialByExtension:
interDigitTimeout:
lit:
seconds: 6
transferToUser:
connectTimeout:
noValue: true
transferToNumber:
connectTimeout:
noValue: true
transferToGroup:
connectTimeout:
noValue: true
transferToFlowSecure:
connectTimeout:
lit:
seconds: 15
settingsErrorHandling:
errorHandling:
disconnect:
none: true
preHandlingAudio:
tts: Une erreur s'est produite. Veuillez réessayer.
settingsMenu:
extensionDialingMaxDelay:
lit:
seconds: 1
listenForExtensionDialing:
lit: true
menuSelectionTimeout:
lit:
seconds: 10
repeatCount:
lit: 3
settingsPrompts:
ensureAudioInPrompts: false
promptMediaToValidate:
- mediaType: audio
- mediaType: tts
settingsSpeechRec:
completeMatchTimeout:
lit:
ms: 100
incompleteMatchTimeout:
lit:
ms: 1500
maxSpeechLengthTimeout:
lit:
seconds: 20
minConfidenceLevel:
lit: 50
asrCompanyDir: none
asrEnabledOnFlow: true
suppressRecording: true
menus:
- menu:
name: Main Menu
refId: Main Menu_10
settingsMenu:
extensionDialingMaxDelay:
lit:
ms: 0
listenForExtensionDialing:
noValue: true
menuSelectionTimeout:
lit:
ms: 1
repeatCount:
lit: 0
settingsSpeechRec:
completeMatchTimeout:
noValue: true
incompleteMatchTimeout:
noValue: true
maxSpeechLengthTimeout:
noValue: true
minConfidenceLevel:
noValue: true
choices:
- menuDisconnect:
name: Disconnect
refId: Disconnect_11
dtmf: digit_9
globalDtmf: false
globalSpeechRecTerms: false
defaultChildMenuRef: "./choices/menuDisconnect[Disconnect_11]"
After investigating the issue we found that extensionDialingMaxDelay cannot be set to 0. However this flow was directly exported from Genesys Cloud so the export is causing this issue. For now we set the extensionDialingMaxDelay to 1 ms and the menuSelectionTimeout to 2 ms.
We are using version 1.61.0 of the terraform provider.
Please keep us updated if this is looked into. Thank you!
#Archy
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William Valin
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