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External Contact Identification

  • 1.  External Contact Identification

    Posted 2 hours ago

    Hello,

    For communicate calls (non ACD) does external contact identification working?

    I tried the following call scenario:

    Inbound Call to a number that is associated under work phone number to a user. User is using Mobile communicate app to receive such calls. The ANI is configured as an external contact.

    On the other hand when i try the same via ACD call, the contact identification is working as expected.

    Best regards,

    Orestis


    #Omni-ChannelDesktop/UserInterface

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    Orestis Dimitropoulos
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