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  • 1.  External Contacts - division awareness

    Posted 06-22-2023 11:40
    No replies, thread closed.

    Hello! We need your help answering a few, quick questions before we can finalize our development plan to enable division awareness for Externalk Contacts. Please take 1-2 minutes to answer our survey. Thank you!


    #PlatformAdministration

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    Becky Powell
    Director, Product Management
    Genesys - Employees
    ------------------------------


  • 2.  RE: External Contacts - division awareness

    Posted 05-16-2024 12:31
    No replies, thread closed.

    Hi Becky,

    This has become a critical feature we are in need of. Is this something that is planned or in development?

    Is there an idea out there where I can vote for this to be implemented?

    Thanks, 

    Amanda



    ------------------------------
    Amanda Marshall
    Keypath Education LLC
    ------------------------------

    Original Message


  • 3.  RE: External Contacts - division awareness

    Posted 03-18-2025 05:00
    No replies, thread closed.

    Hi Becky,

    Do you have any news for us regarding divsion aware external contacts? It looks like the rules and permission already have a division awarenes but I can't seem to assign a division to a external contact...yet. 

    I hope to be able to do so soon though ;) 

    Thanks,

    Martijn



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    Martijn Bos
    ------------------------------

    Original Message


  • 4.  RE: External Contacts - division awareness

    Posted 03-24-2025 13:30
    No replies, thread closed.

    Hello! This feature will be released on April 7th. Cheers!



    ------------------------------
    Becky Powell
    Director, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: External Contacts - division awareness

    Posted 05-12-2025 06:04
    No replies, thread closed.

    Hello Becky,

    Hope you're well!

    Believe this feature is now release.

    Divisions for External Contacts quick start guide - Genesys Cloud Resource Center

    Our use case:

    We have divisions to split out different countries.

    Currently have "External Contacts" configured to help our Front Line Colleagues with Client Speed dial DDIs.

    Some clients exist across different countries with different DDIs assigned.

    We would like to make these External Contacts Division aware to prevent any incorrect usage across different countries.

    Following the quick start guide we seem to be having some issues with step 3a (getting 400 error when trying to POST Bulk Export due to Request body must not be null).

    Can i check what we are tried to achieve is covered with this release please?



    ------------------------------
    Dan Wong
    EUC Engineer
    ------------------------------

    Original Message


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