Genesys Cloud - Main

Hello,

How can I do an address transformation, where an agent dials 911 but the number sent out changes to dial a 10 digit number? 

I tried this below, but I only see the 3 digits sent out and it doesn't change to the 10 digit number I need dialed out.  

My expression attempt:

^(sip[s]?:|tel:)(911)(.*)

${1}\x31\x35\x35\x35\x35\x35\x35\x35\x35\x35\x35${4}

Example number: 555 555 5555 

Thank you in advance for your help.

#Implementation

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Israel Chavez
Aramark Services Inc.
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Hi Israel

I'm not in the US but I have two questions.  Is it compliant/legal to try redirecting 911/emergency services elsewhere?  But also, your transformation output doesn't look correct.  Your "source" has only 3 groups, but your "output" is trying to reference a 4th group.  In addition, the syntax to reference groups from the source should be $1 not $(1).

You may also want to trace to make sure your test calls are actually going out the trunk you expect.  Keep in mind on the site there will be an emergency number plan - and that may have a different trunk designated.

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Vaun McCarthy
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