DanielG1 | 2024-03-15 14:26:03 UTC | #1
Hello
I have workflow that is invoked by trigger based on event v2.detail.events.conversation.{id}.user.end
I am able to retrieve things like conversationId, queuid, user.... but externalContactId is not coming....
The event is having the data (below...)
{ "eventTime": 1710512097778, "conversationId": "d0688a77-5e36-465c-a0da-614fcfded759", [...] [...] "dialingDurationMs": 0, "conversationExternalContactIds": [ * "7faa0244-ada3-4c12-a6f5-448094a013ed"* * ],* "conversationExternalOrganizationIds": [ "661e293c-a793-4e39-afb6-2a86685b9655" ] }
How can i retrieve the id? I tried with string but it doesn´t work.
https://developer.genesys.cloud/platform/process-automation/ here the article talks about: " The callbackNumbers attribute would not be available because it is an array, not a primitive value." and i can see now the externalcontact is also array. Maybe now it can not be done that way?
I also tried to work with JSOn entry to workflow but i can see nothing. I have a input parameter (json type) but comes empty.
some help?
system | 2024-04-15 14:26:01 UTC | #2
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