Perfect, Melissa!
His explanation was very accurate!
I understood a little more than I can or cannot do!
speaking of Flow, basically in Data Tables, we can only make queries and not make the flow record in Data Tables!
and in Flow Outcomes, we only have positive or negative results (success or failure)
but I have already seen in other posts here in the community, about making the recording in an external database!
but nothing very detailed, could you help me explain how to do it? ....
for example using a mysql / xampp
or even with microsoft sql server
Thanks
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Gabriel Galbieri
Brasil Foods
BRF SA
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Original Message:
Sent: 01-28-2020 15:35
From: Melissa Bailey
Subject: Extract some results collected within the flow (IVR)
Flow outcomes don't allow you to save values; the outcome is either a success or failure. If your question has just 2 possible values (yes/no or true/false for example) you could make that work. One thing to note is that if you don't get an answer for a question - the outcome will either be completely missing (if you only use a Set Flow Outcome action after the question is answered), or failure (if you use a Initialize Flow Outcome action before the question and a Set Flow Outcome after it's answered). In the 2nd case, does it matter if the answer defaults to no/false/etc that stands for the failure?
You could save the answers using participant data, however beware that participant data is only saved on the conversation for a limited time. You would need to retrieve it from the conversation and store it elsewhere long term.
A data action would work. You need to set up an action to talk to whatever database you want to save it into.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 01-28-2020 13:37
From: Gabriel Galbieri
Subject: Extract some results collected within the flow (IVR)
Hello everyone!!
I'm new to the community, this is my first post!
I'm trying to extract some results collected within the flow (IVR)
for example, there are 2 questions asked to the client and these answers are recorded in two variables,
what alternatives would i have to extract this information?
is it possible to save this information within the flow outcomes ??
or just by data actions / integrations?
#ArchitectureandDesign
#QualityManagement
#Reporting/Analytics
#Routing(ACD/IVR)
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Gabriel Galbieri
Brasil Foods
BRF SA
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