Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Extracting all external contacts

  Thread closed by the administrator, not accepting new replies.

  • 1.  Extracting all external contacts

    Posted 12-12-2018 21:42
    No replies, thread closed.
    Hello everyone - 

    I am currently approaching a cleanup period for our <g class="gr_ gr_115 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="115" data-gr-id="115">purecloud</g> implementation and one of the parts of this is to clean up and implement our new way of linking out customer database to <g class="gr_ gr_249 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="249" data-gr-id="249">purecloud</g>. 

    At a glance, I am looking to see if there is an extract I can run or AIP I can use to call the external contacts to either a CSV to <g class="gr_ gr_347 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del multiReplace" id="347" data-gr-id="347">json</g>. Including their unique identifier. 


    In more detail;

    When we first implemented PC we had to quickly build a link that would use the PC APIs to create a new external contact in PC for agents to be able to link their interactions to etc. This has worked great so far, with a number of limitations, including that any changes a customer makes on their profile can't be updated in PC as this would just create a duplicate external contact. 

    I need to extract all current external contacts including PCs unique identifier so we can remap these with our customers' updated details. Really hoping someone can help point me in the right direction
    #PlatformAdministration
    #SystemAdministration

    ------------------------------
    Lawrence Drayton
    OVO Mobile (My Mobile Data)
    Australia
    ------------------------------


Related Content