Genesys Cloud - Main

Hi,

preparing for migration from Engage, and did not found in GC solution how to extract some info from email body or subject. As for example I need to look for some request id in emails. This request id is in strictly described format. I was using regex for that.

Any Ideas how to do that? Directly in architect or using Data Actions?

Thanks,

Vidmantas

#API/Integrations
#DigitalChannels

------------------------------
Vidmantas Zygus
Systems expert
------------------------------

Hi Vidmantas

At this time, architect does not support regex in inbound email flows, there is an idea on the Genesys Cloud Product Ideas lab: Architect - Regular Expression support for Architect inbound email flows I would recommend voting on the idea and adding your use case.

Hopefully someone else in the community can help with alternatives to getting the information required out of the email.

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------