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  • 1.  failed to save an interaction log for tel:+xxxxxxx due to a salesforce error

    Posted 08-18-2020 02:27
    No replies, thread closed.
    Hey All

    For some reason, we have a few users who get the following error when trying to save tasks into salesforce. 

    failed to save an interaction log for tel:+xxxxxxx due to a salesforce error

    It does not happen on every call but happens enough for our agents to bring it to our attention. 

    Any ideas?
    #Outbound
    #SystemAdministration
    #Telephony

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    Richard

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  • 2.  RE: failed to save an interaction log for tel:+xxxxxxx due to a salesforce error

    Posted 08-19-2020 09:34
    No replies, thread closed.
    This is covered in this troubleshooting article: https://help.mypurecloud.com/articles/failed-to-save-interaction-log/.  I would look at the reasons/resolutions offered in the article, and if you're still unable to resolve your issue, open a ticket with Genesys Cloud Care.

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    Richard Schott
    Genesys - Employees
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  • 3.  RE: failed to save an interaction log for tel:+xxxxxxx due to a salesforce error

    Posted 08-19-2020 10:09
    No replies, thread closed.
    Hello Richard we had this issue in the past and found that it was usually permissions issues on fields you are mapping within the manage package. A good way to find the root cause of the issue is in your browser window hit F12 to bring up browser console. If it is a permissions issue then browser console will give you the field it is erroring on and you can fix it.​

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    Sheldon Breading-Goodrich
    Edelman Financial Engines, LLC
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