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  • 1.  favorite in the contacts list

    Posted 3 days ago

    How do you create a contact list? How do you add a favorite in the contacts list?


    #Telephony

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    stacey mcgann
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  • 2.  RE: favorite in the contacts list

    Posted 2 days ago

    Hi Stacey,

    Just to clarify are you referring to the User Directory in Genesys Cloud (for adding internal users to your contacts/favourites)?



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    Phaneendra
    Technical Solutions Consultant
    Monash University
    Australia
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    Original Message


  • 3.  RE: favorite in the contacts list

    Posted 2 days ago

    Hi Stacey,

    contact lists are a outbound feature for outbound campaigns. It is unusual to use favorites there. Maybe you could tell, what you want to achieve?

    Best regards
    Christoph



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    Christoph Domaschke
    Produktmanager Kunden-Dialog-Center
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    Original Message


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