Genesys Cloud - Main

How do you create a contact list? How do you add a favorite in the contacts list?

#Telephony

------------------------------
stacey mcgann
------------------------------

Hi Stacey,

Just to clarify are you referring to the User Directory in Genesys Cloud (for adding internal users to your contacts/favourites)?

------------------------------
Phaneendra
Technical Solutions Consultant
Monash University
Australia
------------------------------

Hi Stacey,

contact lists are a outbound feature for outbound campaigns. It is unusual to use favorites there. Maybe you could tell, what you want to achieve?

Best regards
Christoph

------------------------------
Christoph Domaschke
Produktmanager Kunden-Dialog-Center
------------------------------