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  • 1.  Fax number sender

    Posted 06-07-2023 03:44
    No replies, thread closed.

    By sending a fax, the recipient gets the phone number (= fax number) of the agent. 

    Normaly the recipient will sent the replay to the phone number (= fax number) of the agent. If there any possibility to send alway the general fax number of the company?

    couldn't find any hints on this topic, maybe someone knows how to setup!

    Thank you advance!


    #SIP/VolP
    #Telephony

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    Chiveri Vladimir
    Europ Assistance Gesellschaft m.b.H.
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  • 2.  RE: Fax number sender

    Posted 06-09-2023 01:52
    No replies, thread closed.

    Unfortunately not.  Now, if the user does not have a DID, it might use the default number on the trunk.  There is talk of ACD fax that might address this, but currently, all outbound faxing is user-based.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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