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  • 1.  Fax Transmission Report no longer showing "report status"

    Posted 03-12-2024 15:29
    No replies, thread closed.

    Hi all, 

    We are from APAC Australia. 

    For some reasons after 26th Feb 2024 our fax transmission report that we received in the email inbox has stopped showing the status of the fax.

    for example when the fax has been sent  the email transmission report would usually show that either it was successful or failed.

    Has anyone experienced this?

    Genesys is still investigating the matter.

    Cheers

    Adam


    #Telephony

    ------------------------------
    Adam Kim
    Australian Unity Group Services Pty Ltd
    ------------------------------


  • 2.  RE: Fax Transmission Report no longer showing "report status"

    Posted 03-12-2024 23:44
    No replies, thread closed.

    You might check that faxes are actually being sent out.  Also, check that the carrier did not turn on T.38 faxing as Genesys only supports G.711.  If you are GCV, then ignore that last bit.  If you are using local edges, then make sure they are up to date and rebooted.  If all this is just a load of junk, then open a case with Genesys and have them look at the logs that you won't have access to.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Fax Transmission Report no longer showing "report status"

    Posted 03-13-2024 16:18
    No replies, thread closed.

    Thanks Robert for the above info. seems more helpful than Genesys support so far LOL.

    I will check and see but from what i know nothing has been updated unless recently our edges were updated by Genesys could have made a difference.



    ------------------------------
    Adam Kim
    Australian Unity Group Services Pty Ltd
    ------------------------------

    Original Message


  • 4.  RE: Fax Transmission Report no longer showing "report status"

    Posted 03-13-2024 09:12
    No replies, thread closed.

    I can second this, we had it stop showing for us sometime yesterday, with no configuration changes that we are aware of. 



    ------------------------------
    Caiden Riggers
    Retiremed IQ, LLC
    ------------------------------

    Original Message


  • 5.  RE: Fax Transmission Report no longer showing "report status"
    Best Answer

    Posted 03-15-2024 11:30
    No replies, thread closed.

    We had the same issue, however I believe this is resolved as of 3/15/24 16:00 UTC. Works for me again :)

    Thanks for sharing your observations!



    ------------------------------
    Mark Lambert
    InfoCision, Inc
    ------------------------------

    Original Message


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