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  • 1.  Feature Announcement - Improved Content Search

    Posted 11-17-2023 10:01
    No replies, thread closed.

    Hi Community Members,

    We have recently improved Content Search so that users can now sort content search columns, including date, duration, and sentiment score, in ascending or descending order. You can also layer multiple topics, words, or phrases using AND/OR and perform a complex search with a higher filter limit. These enhancements enable you to quickly locate specific interactions, cross-reference topics to gain valuable insights into topic performance and provide a more effective and user-friendly content search.


    #QualityManagement
    #Reporting/Analytics

    ------------------------------
    Anik Dey
    Genesys - Employees
    ------------------------------


  • 2.  RE: Feature Announcement - Improved Content Search

    Posted 11-17-2023 12:04
    No replies, thread closed.

    Hello Anik,

    I like the changes, it's generally better than before except for a couple of things that I don't know how they passed QA.

    Swedish is no longer available as a Transcript Dialect selection, so now I can't search any chats or e-mail which I could earlier today.

    Why is the Transcript Dialect list not sorted A-Z ?

    It makes it annoying to find the dialect you're looking for.

    I'll surely get a ticket on this on Monday when customers come back, which is kinda why I'm wondering why we are suddenly getting updates on Fridays.
    You want to install in the middle of the week so you have engineers available if something goes wrong.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------



  • 3.  RE: Feature Announcement - Improved Content Search

    Posted 11-17-2023 14:23
    Edited by Anik Dey 11-17-2023 14:23
    No replies, thread closed.

    Hello Jan,

    Can you type 'Swedish' in the transcript dialect select box? Do you still not see it, I am seeing it on my end:

    Once you select 'Swedish' it will persist your transcript dialect selection for subsequent page loads, so you won't have to keep searching for the dialect.
    To ensure better stability across all regions, we are now enabling features for release beginning Wednesday and by the end of the day Friday, per region. You can refer to this page for more details:
    https://help.mypurecloud.com/releasenote/november-15-2023/



    ------------------------------
    Anik Dey
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Feature Announcement - Improved Content Search

    Posted 11-17-2023 16:33
    No replies, thread closed.

    Hi Anik,

    When I try to search I only get Spanish, I've tested this on two Orgs in Frankfurt

    Does something need to be enabled or is that a beta feature?

    We used to get updates on Wednesday afternoon, the last two weeks they arrived after closing hours (in EMEA) which isn't great as if something goes wrong customers will either call on duty support or wait the whole weekend to get an answer.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


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