When I try to search I only get Spanish, I've tested this on two Orgs in Frankfurt
We used to get updates on Wednesday afternoon, the last two weeks they arrived after closing hours (in EMEA) which isn't great as if something goes wrong customers will either call on duty support or wait the whole weekend to get an answer.
Original Message:
Sent: 11-17-2023 14:22
From: Anik Dey
Subject: Feature Announcement - Improved Content Search
Hello Jan,
Can you type 'Swedish' in the transcript dialect select box? Do you still not see it, I am seeing it on my end:
Once you select 'Swedish' it will persist your transcript dialect selection for subsequent page loads, so you won't have to keep searching for the dialect.
To ensure better stability across all regions, we are now enabling features for release beginning Wednesday and by the end of the day Friday, per region. You can refer to this page for more details:
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Anik Dey
Genesys - Employees
Original Message:
Sent: 11-17-2023 12:03
From: Jan Heinonen
Subject: Feature Announcement - Improved Content Search
Hello Anik,
I like the changes, it's generally better than before except for a couple of things that I don't know how they passed QA.
Swedish is no longer available as a Transcript Dialect selection, so now I can't search any chats or e-mail which I could earlier today.
Why is the Transcript Dialect list not sorted A-Z ?
It makes it annoying to find the dialect you're looking for.
I'll surely get a ticket on this on Monday when customers come back, which is kinda why I'm wondering why we are suddenly getting updates on Fridays.
You want to install in the middle of the week so you have engineers available if something goes wrong.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 11-17-2023 10:01
From: Anik Dey
Subject: Feature Announcement - Improved Content Search
Hi Community Members,
We have recently improved Content Search so that users can now sort content search columns, including date, duration, and sentiment score, in ascending or descending order. You can also layer multiple topics, words, or phrases using AND/OR and perform a complex search with a higher filter limit. These enhancements enable you to quickly locate specific interactions, cross-reference topics to gain valuable insights into topic performance and provide a more effective and user-friendly content search.
#QualityManagement
#Reporting/Analytics
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Anik Dey
Genesys - Employees
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