That is right. WFM admin pages are using a common template now with consistent title placement, and UI controls (the BU/MU/Work Team/Time Zone selector controls) have been moved 'into' the WFM module and 'out of' the top Genesys Cloud common part of the UI. The selectors also updated to a more modern version of those controls for consistency across the modules. These changes will allow future updates to the Genesys Cloud common UI in the future to more easily be rolled out (image a new side navigation as a possible example).
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Eric Hagaman
Product Management Director
Genesys - Employees
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Original Message:
Sent: 10-16-2024 18:20
From: Gene Gutierrez
Subject: Feature Release: BU/MU/Work Team/Time Zone Selectors and Admin Page Look and Feel updates
There are no feature updates. It's just a change in the appearance of those selectors.
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Gene Gutierrez | Workforce Coordinator
Presbyterian Customer Service Center
Albuquerque, NM
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Original Message:
Sent: 10-15-2024 18:29
From: Brad Goff
Subject: Feature Release: BU/MU/Work Team/Time Zone Selectors and Admin Page Look and Feel updates
Thanks for the reply, can you provide an example of how we would use the feature, sorry I'm just not understanding the purpose.
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Brad Goff
Workforce Management Business Analyst
Original Message:
Sent: 10-15-2024 17:48
From: Eric Hagaman
Subject: Feature Release: BU/MU/Work Team/Time Zone Selectors and Admin Page Look and Feel updates
Thanks for the question, Brad- this feature restructures the UI with a new page template, and updates the visual controls used to select BU/MU/Work Team/Time Zone based on the types of selectors available in each module. It does not introduce any new logic or features related to Time Zone.
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Eric Hagaman
Product Management Director
Genesys - Employees
Original Message:
Sent: 10-15-2024 17:41
From: Brad Goff
Subject: Feature Release: BU/MU/Work Team/Time Zone Selectors and Admin Page Look and Feel updates
I'm confused on how the Time Zone is tied to each module. All I see is that you changed the MU Name (BU NAME) in the screen shots that are provided in the announcement. What does that have to do with the Time Zone?
Is this supposed to somehow address the chaos caused when you have the agents from multiple times globally (NAM, EMEA, APAC) in the same Business Unit when Daylight Savings Starts and Ends and we have to manually update all schedules in time zones that do not change at the same time as the BU?
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Brad Goff
Workforce Management Business Analyst