Workforce Engagement Management

Employee Performance

Hi, Community Members!

Ensuring that employees are receiving the best support, guidance, and training, without delays and when required is not an easy task.

To improve and overall employee experience Genesys Cloud Workforce Engagement Management provides one-click functionalities and Next best Actions, that promote collaboration, and better ways to work together.

We're excited to have released Cover Art for modules in Genesys Cloud.

Users will now be able to create a bespoke experience for their Learning users, ensuring modules are engaging, relevant and branded if required.

In addition, this release also includes module Preview capabilities, allowing Learning Administrators to preview an entire module before assigning it to users

This is a great leap forward for Learning, making the entire experience more engaging for end users

What will you be able to do?

• Supervisors and Agents will have a new engaging experience with learning, either when navigating for modules in the Catalogue

• Or when launching Learning modules

A little learning goes a long way

This is just a short preview of Performance gamification and development and feedback modules. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about Performance Gamification and development in our Genesys Resource Center.

Help my PureCloud

Employee Performance Resources

• Resource center | Configure gamification profile metrics

• Beyond | Genesys Cloud CX: Gamification

• Resource center | Agent development detail view

• Beyond | Genesys Cloud CX: Agent Activity

• Resource center | Agent development summary view

• Beyond | Genesys Cloud CX: Development & Feedback - usage for supervisors

• Resource center | Workforce Management for agents

• Beyond | Genesys Cloud: WEM - Adding your Schedule to External Calendars

• Resource center | My development view

• Beyond | Genesys Cloud CX: Development & Feedback - usage for agents