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  • 1.  Feature Release: Workforce Management Notification Topics available for Process Automation

    Posted 10-07-2024 10:21
    No replies, thread closed.
    Hello all, I am excited to announce a new Workforce Management feature rolling out this week (week of October 7, 2024) in all regions.  This release introduces Workforce Management notification topics which can be used in process automation triggers to enable you to use the power of workflows driven by a Workforce Management notifications.  
    For more information, suggest you start here - you will notice several new triggers with '...workforcemanagement.' in the Topic Name, then dig deeper into topics.  
    Overview of triggers - Genesys Cloud Resource Center (wpengine.com)
    Available topics (genesys.cloud)

    #Workforce Management

    ------------------------------
    Eric Hagaman
    Product Management Director
    Genesys - Employees
    ------------------------------


  • 2.  RE: Feature Release: Workforce Management Notification Topics available for Process Automation

    Posted 10-09-2024 04:08
    No replies, thread closed.

    Questions about this new feature?

    Reply to this discussion - Eric will help 😀



    ------------------------------
    Tracy
    Genesys
    ------------------------------



  • 3.  RE: Feature Release: Workforce Management Notification Topics available for Process Automation

    Posted 10-11-2024 04:13
    No replies, thread closed.

    Hi Eric,

    It looks like the developer centre flags for the topics have not been updated as per the triggers UI.



    ------------------------------
    Richard Chandler
    Connect
    ------------------------------



  • 4.  RE: Feature Release: Workforce Management Notification Topics available for Process Automation

    Posted 10-11-2024 10:49
    No replies, thread closed.

    Thanks for that Richard, we will get the dev center documentation updated!



    ------------------------------
    Eric Hagaman
    Product Management Director
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Feature Release: Workforce Management Notification Topics available for Process Automation

    Posted 10-22-2024 11:03
    No replies, thread closed.

    WFM Topics are now showing in the documentation of available topics for process automation.

    Available topics



    ------------------------------
    Eric Hagaman
    Product Management Director
    Genesys - Employees
    ------------------------------

    Original Message


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