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Feature request: Configurable notification options for interaction notifications

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  • 1.  Feature request: Configurable notification options for interaction notifications

    Posted 08-16-2017 00:43
    No replies, thread closed.

    Would be great to have configurable sound and text alerts for interaction notifications. For example, our agents only get one little "blip" when they receive an email and they often don't hear it. We'd like to option to have a repeated ring for email interaction.



  • 2.  RE: Feature request: Configurable notification options for interaction notifications

    Posted 08-25-2017 14:30
    No replies, thread closed.

    Please contact Support to submit your feature request, so it can be properly documented and submitted to product management.



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